My first experience, which was probably due to a torn box that allowed air to dry out the coconut, prompted a very unfavorable review. I discarded the candy, and wrote that the the coconut was dry, and tasteless. It was impossible to slice. It just crumbled. I wrote, "Coconut should be moist. Philadelphia Candies has an excellent reputation. This is just OLD candy, even the box is old and faded." "Gee, I hate seeing my hard earned money gone in the garbage. It's too bad that food items are non-returnable, but Amazon will usually make it right. I think this is last year's model, sporting a new bar code that isn't even recognized by my Amazon scan app. Hmm." (The torn box should have given me a clue that it had been exposed to air) but, I felt bitter and cheated, and as far as I was concerned that was the end of it. UNTIL . . . The Philadelphia Candies rep had other ideas, so that evening I wrote---"Update: Out of all fairness, I feel compelled to inform you that:Before this comment could even post, I received a phone call from a representative of Philadelphia Candy. It was rather late in the evening, and at first, I thought it was a joke. Come on now, who could care whether I liked my easter egg-especially days after Easter when there was no money to be made. But who else would know about it! Bottom line is, he was very concerned about customer satisfaction, and the reputation of the company. He explained that the eggs are always made fresh, and are shipped within hours after they are made. With so many factors involved any one thing can unknowingly go wrong, to alter an excellent egg. I do remember the favorable reviews to far out weigh the negative ones. (I did only find 3 or less) The company will be sending me another coconut egg to replace the unsatisfactory one. Even though food items are non-returnable on Amazon, their products are 100% guaranteed. It has alway been my opinion that customer service extends long after the sale-and they have definitely hit the mark in that area. I am very impressed with the customer service, and they must feel confident about their product or they would not offer it knowing that people like us, actually read these comments."Final Review/Update: For those interested in knowing the final (I promise) review of the replacement Coconut Eggs sent from Philadelphia Candies.3 or 4 days later----I did receive another egg as promised. In fact, I rec'd two of them. Now I can join the majority because this egg definitely qualifies as a "5". I say this not because it is FREE, but because it is DELICIOUS! Here is the moist coconut egg that I had been looking for. Sort of like bumping in to an old buddy. I am quite pleased, and will make future purchases. I understand that Philadelphia Candies also sell some sugar-free products so, I will order something for my diabetic husband. I know that it will be quality. Why so much "to-do" about candy? Well, like many others, I am a calorie and money counter and cannot afford to waste either (calories or money), on foods that are not truly enjoyable. I had planned to upload a picture, but I kept munching away at the egg until it was not very attractive. I did not think anyone would be interested in seeing a 2/3 eaten easter egg. The customer service was amazing-they did everything short of bringing it to the door. Because of the faith that the rep had in his company and their products I was afforded the chance to re-evaluate a delicious candy.